Shipping policy

1. What is White Glove Delivery?
This premium service includes:

  • Scheduled Appointment: We'll call you to schedule a 4-hour delivery window that works for you (no more waiting all day!).

  • Inside Delivery: The delivery team will bring the item into the room of your choice (as long as it's accessible by stairs/elevator).

  • Assembly: They will fully assemble the item, remove all packaging materials, and set it up where you want it.

  • Debris Removal: They will haul away all boxes, plastic, and packing materials.

  • Product Testing: For electronics, they'll plug it in and ensure it powers on.

2. Availability & Cost

  • Service Area: Currently available in major metropolitan areas, including: New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, Dallas, Atlanta, Seattle, Boston, Miami, Denver, Portland, San Francisco, Washington DC.

  • Cost: This service is available for an additional flat fee of $79.99 per order (regardless of item count, within the same delivery zone).

  • How to Select: Choose the "White Glove Delivery" option at checkout. If you don't see it, your address may be outside our service area.

3. Timeline

  • Processing: White Glove orders require coordination, so processing time is 3-5 business days.

  • Scheduling: The freight partner will contact you within 2 business days of your order to set up the delivery date (usually within 7-14 days of shipping).

4. Preparation Required
Please ensure:

  • The path to the delivery room is clear of obstacles

  • Doorways and hallways are measured to ensure the item (especially furniture) will fit

  • Parking is available for the delivery truck (20-foot vehicle)

  • Someone 18+ is present during the entire delivery window

5. What's Not Included
White Glove service does NOT include:

  • Electrical work (hardwiring appliances)

  • Wall mounting (TVs, shelves)

  • Hauling away old furniture (unless specified)

  • Assembly of items not purchased from us

6. Additional Services (Available at Extra Cost)



Service Cost Description
Old Furniture Removal $49.99 Haul away existing furniture
TV Wall Mounting $149.99 Mount on wall, hide cables
Hardwiring $99.99 Connect appliances to electrical
Rush Delivery (within 5 days) $99.99 Expedited scheduling

7. What If the Item Doesn't Fit?

  • If the item cannot be delivered due to size constraints (stairs, doorways), the delivery team will note the issue

  • Return shipping is covered by us (we'll issue full refund)

  • We'll help you find a smaller alternative

8. Damaged During White Glove
If damage occurs during White Glove delivery:

  • Document with photos

  • Notify the delivery team immediately

  • We'll file claim and arrange replacement

  • No cost to you for return or replacement

9. Scheduling Changes

  • Need to reschedule? Call us at least 48 hours before your appointment

  • Missed appointments: $50 rescheduling fee